Insights from the insurtech edge.

The Insurance Council of Australia has developed a voluntary General Insurance Code of Practice (“the Code”) to further raise standards of practice and service across the insurance industry. Lloyd’s has adopted the Code on terms agreed with the Insurance Council of Australia.

How we collect, use, store and disclose your personal information, your rights under the Privacy Act and the Australian Privacy Principles, and how to access or correct your data.

How to raise a complaint, the timeframes for our internal dispute resolution process, and your right to escalate to the Australian Financial Complaints Authority (AFCA).

The support available if you're experiencing difficulty paying a premium or are owed money under a claim, including how to request hardship assistance and what happens next.

Our commitment to the safety, privacy and dignity of customers affected by domestic and family violence, with confidential, sensitive support throughout every interaction.

How we recognise and support customers experiencing vulnerability, providing tailored, respectful and accessible assistance so everyone can deal with us with confidence.

The terms governing your use of the Protect Underwriting website and app, including acceptable use, intellectual property, pricing, and the limits of our liability online.